The premise of this article: Simplicity and simplifying things isn’t all it’s cracked up to be. Too often the well-intentioned — but misguided — take it too far.

Why would I make a case that simplicity in business processes is not always a good thing?

Because I have seen people enamored, even infatuated, with the notion of simplicity to an extent that has significant, measurable, negative results. …

The premise of this article: (1) Overhead departments are traditionally viewed as liabilities — they cost money and generate no revenue. With an “asset mindset” we can change the view (and we should).

(2) Contract and temporary work are eroding permanent white collar employment. Why do employers choose a revolving door of people without the tenure for a deep understanding of how the business works, much less a dedication to its mission? Maybe because permanent overhead staff that accept the liability label provide nothing that a cheaper contract alternative cannot offer. We can and should change that, too.

A lot…

Photo by Radachynskyi Serhii/

The premise of this article: Bias is a natural, everyday, useful part of life, but it is the very utility and neutrality of bias that lead to its danger. Unnoticed in its quiet service, bias can evolve into prejudice and discrimination, damaging people and impairing our ability to make the right decisions for our company.

There are a few prominent employment prejudices. In no particular order: skin color, sex, age, sexual orientation and identity, accent and national/cultural origin. …


This was written by the most devoted, dedicated, loving, thoroughly involved parent I know. But you can be all that, love them to death, lay down your life for them…and still have an objective view of these little demons we’re bringing up.

Because not everyone will see the humor in this account of parenting and some of the “language,” all names and places have been changed to protect the author from people who think all children are God’s perfect angels for 18 continuous years. Any income derived from claps will be submitted to the real author.

God almighty but kids…

Based on a design by Petr Vaclavek/

The premise of this article: The evolution in corporate administrative roles since the 1960s can be viewed as a straight line that has not wavered through the introduction of the PC, the internet and social media. That these shifts in how corporations are administered has enhanced, rather than hindered, this evolution provides assurance that if we project this line into the future, we can have confidence in the changes to which it points.

The overwhelming theme of discussion about what work might look like in 2050 is “confusion”.

Disrupting technologies! Wholesale displacement of workers! Automation of everything! We can’t possibly…

The Point of Collision Between Policy, Compliance, Your Client and You

Whether policy is a ball and chain to our clients — or to us — is a choice. Our choice. Illustration by 2jenn/

The premise of this article: How we choose to apply policy to our clients profoundly shapes the resulting relationships. The most important choice is whether we use it as a tool to serve our clients, or as a weapon to point out their errors, threaten them, and cover our own positions. Overly zealous, careless, or simply unthinking applications of policy are a primary reason provider-client relationships are stressed and unproductive. So change it.

This news broke in 2018, but the lesson is eternal. Between 2010 and 2015 approximately 870…

Illustration by Black Salmon/

Congratulations! Your client satisfaction surveys have topped 95% two quarters in a row. Unfortunately the numbers may provide a poor insight into the real client experience and what they’re thinking.

Too many service providers, particularly internal providers like procurement, AP and HR, survey clients with a design that intentionally or unintentionally guarantees high marks regardless of how clients feel. I’ve had the following experience — have you?

I’m invited to complete a satisfaction survey and I gladly accept. A recent negative experience means I have something of value to tell the service provider. …

The best author in business writing is not a business person. That’s why he’s the best.

Author Jim Collins might take some offense, and not unreasonably. He has turned himself into a business enterprise with justified success. But Collins is only a business person as a sideline to his primary function as an academic, and it’s his academic approach that elevates his writing above everything else I’ve read.

All the business writing I’ve encountered — aside from Collins — is based on personal experience. And a significant portion of it is not so much enterprise management as explorations of the…

Security Clearances And Consulting Contracts-Another Desperate Red Herring

Let’s set the scenario for my position on this issue.

I sit right in the middle of the middle class. Doing OK, but only a few missed paychecks from losing it all. I’ll work to at least 70 and maybe never be able to retire financially.

I have zero rich relatives. No consultants in this family. What “wealth” the family has derived from governments has been from middle class jobs as a draftsman and an IT analyst.

I am enraged at the slimy Republicans on TV backing Trump’s traitorous — and I…

(And Have Been For 20 Years)

Today’s transactions: not what should define your employees or their roles. (Photo by Christa Dodoo on

The premise of this article: Viewing roles as transactional is an obsolete way of thinking based on a 1960s view of how the corporate administrative machine should work. “Transactional” is nearly synonymous with “static,” and it’s been decades since any role should remain static for long. Static elements of your enterprise are not really static at all — they, and the enterprise, are actually falling behind as everything around them advances.

You shouldn’t have roles you consider transactional. You can’t afford them.

I recently had a fantastic interview with, I felt, a high probability…

Paul Hobin

Professional buyer and IT analyst with an aggressive view on the ability and responsibility of all employees to drive corporate success.

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