I thought I was going to come here to, apologetically, burst the author's balloon.My real world: I joined an organization that had been doing a manual Excel process for 9 YEARS. Each quarter the staff copied and pasted…Mar 28Mar 28
OK, I was toying with the idea around 2017-18 of writing a short essay proposing that Trump is not…I deserve to have a lot of rancor thrown my way because "Trump is not a racist" is incendiary. What about "Mexians are murderers" (not a…Aug 26, 2023Aug 26, 2023
Stop Trying to “Keep It Simple, Stupid”Simplicity and simplifying things isn’t all it’s cracked up to be. Too often the well-intentioned — but misguided — take it too far.Dec 7, 20191Dec 7, 20191
The Fallacy of Overhead “Liabilities”The premise of this article: (1) Overhead departments are traditionally viewed as liabilities — they cost money and generate no revenue…May 5, 2019May 5, 2019
To Be Unbiased, I Must First See My BiasThe premise of this article: Bias is a natural, everyday, useful part of life, but it is the very utility and neutrality of bias that lead…Mar 27, 2019Mar 27, 2019
The Christmas ConcertThis was written by the most devoted, dedicated, loving, thoroughly involved parent I know. But you can be all that, love them to death…Mar 25, 2019Mar 25, 2019
Workplace 2050The premise of this article: The evolution in corporate administrative roles since the 1960s can be viewed as a straight line that has not…Mar 1, 2019Mar 1, 2019
Did You “Wells Fargo” A Client Today?The Point of Collision Between Policy, Compliance, Your Client and YouJan 19, 2019Jan 19, 2019
70% — The Perfect Satisfaction Survey ScoreCongratulations! Your client satisfaction surveys have topped 95% two quarters in a row.Nov 26, 2018Nov 26, 2018